Streamline Productions Keeps the Show on the Road by Ensuring 97% On-Time Deliveries with Fleet Complete
10-15 vehicles
North America
Mixed fleet - Heavy duty pick-up, tractor trailers, box trucks
About the company
When Chris Evans, Chief Operations Officer of Streamline Productions, noticed inefficiencies in their fleet management system, he knew it was time for a change. Streamline Productions, renowned for orchestrating live events across North America, was built on the principle of efficiency.
From transporting lighting and audio/video equipment to setting up custom stages, every detail had to be perfect and timely. However, inconsistencies with third-party carriers threatened to disrupt their seamless operations. Evans was determined to find a better solution that matched their commitment to excellence.
Challenges
Steering Towards Consistency
Since 2016, Streamline has relied on Fleet Complete’s BigRoad ELD for real-time tracking and compliance management. However, for long-haul transportation, they depended on third-party brokers, which brought variability and inconsistency in tracking their high value, time-sensitive equipment. Evans recognized this challenge as an opportunity to enhance fleet and driver safety, customer service, and overall business outcomes.
Solutions
Full Fleet Visibility with Custom Fleet Solutions
Evans spearheaded the initiative to expand their investment in Fleet Complete’s solutions, starting with asset trackers for third-party carrier vehicles. “The average replacement value for our equipment on our trucks ranges from $250,000 to $1 million. Knowing the exact location of our trucks and equipment is critical,” Evans explained.
By collaborating with Fleet Complete representatives and engineers, they developed a portable version of their asset trackers, modifying commercial cases to house the trackers and charging units. Fleet Complete’s commitment to customer satisfaction and providing tailored solutions was evident through their world-class support and engineering expertise. With 15 units ready for deployment, Streamline further expanded their fleet connectivity using Fleet Complete’s Insights Suite Solutions, which includes video telematics, asset tracking, and FC Hub platform.
Evans emphasized, “We knew the reliability of Fleet Complete products and had positive experiences with their customer service. I didn’t want to change systems because it is what our drivers knew and trusted.”
Results
Streamlined Operations and Elevated Customer Satisfaction
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Complete Visibility:
Telematics solutions from Fleet Complete significantly improved operational visibility. Evans noted, “As the company’s lead of operations, I automatically know where everything is. If anyone calls, I can immediately get real-time insights from my FC Hub dashboard.”
Cost-Savings:
With complete visibility, Streamline avoids delays and unnecessary costs. They anticipate insurance savings due to the safety measures in place, such as the implementation of dual-facing dash cams.
Improved Customer Experience:
With live-tracking, Streamline’s clients could independently
monitor the location of their equipment, reducing the need for constant communication and increasing efficiency. “It is so much more efficient, and the information is readily available without a lot of extra phone calls,” Evans said.
Enhanced Safety:
Implementing fleet dash cameras addressed safety concerns and driver behavior. “Driver behavior was a major force behind our decision to add dash cameras. We can now mitigate safety concerns more effectively,” explained Evans.
Brand Protection:
Maintaining their brand’s reputation was crucial. According to Evans, “If I have someone driving dangerously with our logo on the vehicle, it can harm our reputation. Strengthening our fleet management helps us maintain our brand image.”
Client Review
We knew the reliability of Fleet Complete products and had positive experiences with their customer service. I didn’t want to change systems because it is what our drivers knew and trusted.
Chris Evans,
Chief Operations Officer of Streamline Productions
Looking Forward
As Streamline Productions continues to grow, so will their use of connected fleet management solutions. Evans stated, “As our fleet size increases, we will add more devices—either in the vehicles we own or in our ability to track more third-party carriers.”
By partnering with Fleet Complete, Streamline Productions has streamlined their operations, ensuring every event runs smoothly and efficiently. Their commitment to innovation and excellence in fleet management sets them apart in the event production industry.