Premium Support for Seamless Installation
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Trusted by Fleets Across All Industries
Get The Right Support For Your Fleet
White Glove
Kickstart your telematics deployment. Receive unlimited training sessions and administrative assistance to achieve your goals faster. The White Glove specialist will set up your Fleet Complete system to your expectations, and ensure your team is trained and confident.
Premium Support Services
Work with a Fleet Complete Specialist to support you in achieving your company goals. Your dedicated partner will proactively monitor your fleet, gather deep insights, and share best practices on how to make effective data-driven decisions. Augment your team with Fleet Complete expertise.
Onboarding, Training, and Support Plans
Self-Service Support and Learning
White Glove Implementation
Premium Support Services
White Glove Onboarding Specialist
Enterprise Relationship Management
Active subscription term
30 to 90 days
Ongoing (minimum 12 months)
Self-Service Support and Learning
Self-Service Support and Learning - Technical support help desk via email, text chat, or toll-free call (standard business hours)
- Support knowledge base access
- Attend live and record training webinars
- Contract term: Active subscription term
White Glove Implementation
White Glove Implementation - Dedicated support resource: White Glove Onboarding Specialist
- Enterprise Relationship Management
- Technical support help desk via email, text chat, or toll-free call (standard business hours)
- Support knowledge base access
- Attend live and record training webinars
- Unlimited one-on-one training
- Coaching sessions tailored to your fleet management goals
- System configuration and creation of user accounts, groups, asset profiles, geofences, and resource types
- Configure and schedule reports and dashboards to track KPIs
- Guidance on how to access the API and where to find support resources
- Contract term: 30 to 90 days
Premium Support Services
Premium Support Services - Dedicated support resource: Enterprise Relationship Management
- Technical support help desk via email, text chat, or toll-free call (standard business hours)
- Support knowledge base access
- Attend live and record training webinars
- Hardware and software troubleshooting with a senior dedicated resource
- Unlimited one-on-one training
- Coaching sessions tailored to your fleet management goals
- System configuration and creation of user accounts, groups, asset profiles, geofences, and resource types
- Configure and schedule reports and dashboards to track KPIs
- Proactive fleet vehicle and asset health monitoring
- Monitor and escalate support tickets, orders, and shipments
- Guidance on how to access the API and where to find support resources
- Contract term: Ongoing (minimum 12 months)
The Fleet Complete Advantage
Dedicated, Fleet Complete Specialist
Dedicated, Fleet Complete Specialist
Enrich Your Safety and Compliance Programs
Enrich Your Safety and Compliance Programs
Successful Deployment Assurance
Successful Deployment Assurance
Maximize Your Return on Investment
Maximize Your Return on Investment
Endless Solutions with an Intuitive and Scalable Platform
Start simple and easily scale as your requirements change, or when your business expands. Fleet Complete’s versatile product portfolio allows you to invest in a platform, customized to your specific needs.
This includes:
- OEM telematics
- AI-powered video telematics
- Vehicle and powered equipment tracking
- Non-powered asset tracking
- Customizable inspection reports
- ELD and e-logging compliance
Frequently Asked Questions
White Glove Implementation is great for fleet management professionals who want to invest in full-service onboarding and implementation. Our White Glove Implementation team can set up user accounts and driver behavior rules. The team can also create assets, POIs, and resource types. Customized user training and customized reports. Premium Support great for ongoing, dedicated support from a Fleet Complete specialist. This support professional will act as part of your team and proactively monitor your fleet, gather deep insights, and share best practices on how to make effective data-driven decisions.
Any industry can benefit from Premium Support, as our Premium Support team is equipped with the tools and expertise to support fleets of varying sizes, industries, and requirements.