Field Service Dispatch Software

If your business involves specialty trades and services like HVAC, plumbing, landscaping, electrical services and utilities, you face the challenge of operating a number of different vehicles moving to different locations throughout the day.

Our platform will provide visibility into your fleet’s daily operations for timely billing, accurate worker wages, well-maintained vehicles, cost control – all that can make a difference between expanding or downsizing the business.

Relevant features & benefits

Available in our FLEET Management solution

completetrailervisibility-icon
CREW & FLEET VISIBILITY

Monitor everything from vehicle location to crew dispatch to asset status. With one uniform online platform and GPS fleet tracking, you can keep your finger on the pulse of all business operations.

dispatchcrew
DISPATCH CLOSEST TECHNICIAN

Locate and send the closest available technician with the right certificates and tools for the job. Our tracking map will help establish the best route to the location.

   

triphistory
TRIP HISTORY

Our Trip Reports provide a complete overview of where your vehicles have been, the stops they made, routes they took and more, giving you a good look at the daily performance.

streamlinebilling
STREAMLINE YOUR BILLING

Get key information, such as technician’s travel time, mileage, fuel consumption, onsite arrival and onsite duration, to enable your accounting department to bill faster and more accurately.

driverperformance
GET MORE WORK DONE

By looking into the individual and overall performance, including mileage travelled, driver behavior scores and idling, you are better equipped to improve efficiency of your daily operations.

   

remote_status
KNOW THE STATUS REMOTELY

See all of the vital engine data, such as coolant and oil temperature, fuel consumption, odometer readings, working hours and critical thresholds – all from your mobile device or desktop.

Available in our task Management solution

trackavailability
TRACK AVAILABILITY

Know immediately which technician is currently available to take on an assignment or a job at hand. With our dedicated Task Tracker app, you will see everyone’s workload and distribute jobs to those who can tackle them without delay.

assignjobsquickly
ASSIGN JOBS QUICKLY

Thanks to our location-based tracking, you see everyone’s work capacity at a given time and can quickly dispatch a job to the best driver with one click in the app. The driver will accept the job on his mobile device and be on his way.

   

activity_tracking
ACTIVITY TIME TRACKING

This feature helps your mobile crew track exactly the amount of time it takes to complete a task or a job to give better time estimates to your clients and plan for future project more accurately.

lessphonetraffic
LESS PHONE TRAFFIC

Our Task Tracker app liberates your crew and dispatchers from the time-consuming call ins and check ins. Your technicians can assign jobs to themselves, if a situation arises, and get to the task without delay.

clockin_out
CLOCK IN & CLOCK OUT

With the Timecard feature, your staff has the ability to let dispatch know that they are on duty, on a break, or done for the day. This eliminates unnecessary calls and check ins and gives a good view of everyone’s availability.

   

keeporganized
KEEP ORGANIZED

With our Activity Notifications, your drivers can keep themselves within the assigned time limits with ‘Time to Leave’ and ‘Travel Time’ alerts.

We have a solution for you!

Contact us today to find out how we can customize a solution for your business.

Relevant customer stories

Boers GbR

Boers GbR

Who They Are and What They Do Boers GbR is a company based in Germany, offering services in the field of landscape maintenance, tree felling, forestry, and energy wood trading. Boers was founded in 2008 as a family business by Leo and Andreas Boers, farmer and...

read more
CARPASS

CARPASS

VIDEO: CarPass provides rental vehicles to Uber drivers and other ride-sharing companies. With almost 200 cars, they use Fleet Complete for real-time data to ensure drivers are safe at all times, as well as maintenance and vehicle protection. It also allows to set competitive pricing in the market, thanks to data-backed information shared with insurance.

read more