At AT&T Fleet Complete, we are committed to providing you with effective technology services to help you manage your vehicles and assets efficiently, protect the safety of your drivers and equipment, and comply with complex regulatory requirements.

Committed to these values, we continue to invest in leading-edge technology and the resources that provide you with insights to improve your operations. We want to be transparent by sharing with you that we are experiencing significant macro-economic inflation in nearly every aspect of our business, including supply chain, cloud hosting, security, payment processing, talent, insurance and more. After carefully analyzing increasing operating costs, we have determined that we are no longer able to absorb these costs and maintain the service delivery you expect.

This page provides disclosures and additional information to you regarding some of the most common charges and fees that you may see in your contract and/or on your invoice. These charges and fees help us to align your interest (operator safety, efficient use of your vehicles and assets, regulatory compliance) with ours (to achieve an acceptable operating margin) Please refer to the information below to help you understand the charges and fees you may see on your invoice.

Service Fee – Intended to help AT&T Fleet Complete recover costs associated with the following: administrative processes related to account maintenance, invoicing and payment processing for all customers nationwide, offsetting the inflationary pressures of supply chain, cloud hosting and data security, and to achieve an acceptable operating margin. The Service Fee is applicable to customers who have the following license subscription(s): Fleet Tracker, Asset Tracker, Resource Tracker, Inspect, Forms, and Vision. The Service Fee is currently $2.00 per license before applicable taxes and is subject to change at AT&T Fleet Complete’s discretion.

Shipping Fee – Covers the cost of shipping all physical products (hardware/accessories) from our warehouses to customer-specified delivery points. AT&T Fleet Complete only uses reputable national and international shipping partners that provide safe and efficient delivery of our products to you.

Taxes – Some services provided by AT&T Fleet Complete may be subject to state/provincial, federal and/or local taxes or fees. If applicable, taxes or fees will be separately itemized on your invoice, collected by AT&T and submitted to the appropriate taxing authority and/or franchise authority.

Travel Fee – Sometimes referred to as “Trip Fee”, the Travel Fee is included when providing installation services, hardware removal services or general service calls. This fee is intended to recover the travel fee charged by our valued installation partners for time and expenses required for traveling to customer-specified installation sites. The amount may vary based on the geographic region and location of and volume of installation sites.